1. Orders & Payment
To place an order, you must be 18 years of age or older.By placing an order, you confirm that all information you provide is accurate, complete, and up-to-date.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure payments through Afterpay and Zip.
All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax).
We reserve the right to cancel or modify orders due to unforeseen circumstances, such as stock availability or price errors. You will be notified in such cases and receive a full refund for any cancelled orders.
2. Shipping & Delivery
We currently ship within Australia only.We offer a flat rate shipping cost of $15 for all orders within Australia.
Standard shipping typically takes 5-10 business days within Melbourne metro and 15-20 business days for other locations in Australia. Express shipping options may be available for an additional fee. Delivery times are estimates and not guaranteed.
We are not responsible for delays or lost packages once shipped. However, we will assist you in contacting the shipping carrier to track your order.
Title and risk of loss for all products pass to you upon shipment from our warehouse.
3. Returns & Refunds
We want you to love your HerMoment Jewelry! If you're not completely satisfied, you can return unworn and undamaged items within 14 days of receiving them for a full refund (minus original shipping costs).To initiate a return, please contact us via email at hello@hermomentjewlry with your order number and reason for return. We will provide you with return instructions.
Returned items must be in their original packaging with all tags attached.
You are responsible for the cost of return shipping unless the return is due to an error on our part.
Refunds will be processed within 5 business days of receiving your returned items.
4. Product Information & Availability
We strive to provide accurate product information on our Site. However, we cannot guarantee that all product descriptions or images are completely accurate, complete, reliable, current, or error-free.We reserve the right to change product specifications, pricing, and availability at any time without prior notice.
We do not warrant that any product will always be in stock.
5. Intellectual Property
The content on the Site, including all text, graphics, logos, images, and other materials ("Content") is the intellectual property of HerMoment Jewelry or its licensors. You may not use or copy any Content without our express written permission.6. Disclaimer & Limitation of Liability
We use reasonable efforts to ensure the accuracy of information on the Site. However, we make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or currency of the information.The Site and all products are provided "as is" and without warranties of any kind, express or implied. We disclaim all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products.
7. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia.Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.